Refund policy

Last updated: August 2026

Art of FACELESS is a small, independent operation — every order is made and fulfilled to match, and we want you to feel good about what you receive.

1. Physical Merchandise (Prints, Apparel, Objects)

All physical items are produced print-on-demand specifically for your order. Because of this, we can't accept returns for a change of mind. If your item arrives damaged, defective, or misprinted, contact us at contact@artoffaceless.com within 14 days of delivery with a photo of the issue, and we'll arrange a free replacement or full refund — no cost to you.

2. Digital Products (Music, Games, eBooks)

Digital goods are non-refundable once downloaded or accessed, in line with standard digital-goods practice. If a file is corrupted or won't open, email us and we'll fix it or refund you.

3. How Refunds Work

Approved refunds are issued to your original payment method within 5–10 business days. Shipping costs are refunded only when the fault is ours (damaged, defective, or misprinted items).

4. Getting in Touch

Reach us any time at contact@artoffaceless.com — we read every message and aim to reply within 2–3 business days.